Warranty

Product Warranty Disclaimers and Limitations

Warranty Procedure

Sena provides the product warranty service ONLY through the sales channels where the purchase was made. Please contact the store where you made the purchase, and do not return the product directly to Sena until Sena asks you to do so.

NORTH AMERICA AND EUROPE

Contact the store of purchase for the warranty.
Contact Sena directly through the link below (if you purchase directly from Sena) and follow the warranty service procedures as instructed. If Sena determines the warranty covers the product, Sena will issue a Return Merchandise Authorization (“RMA”) number. After obtaining your RMA number, you may return the product to Sena according to its instructions.

OTHER REGIONS

Contact the store of purchase. If you have difficulty contacting the store of purchase, please contact Sena for support.

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Limited Warranty

Sena Technologies, Inc. (“Sena”) warrants that the product shall conform to and perform in accordance with published technical specifications and the accompanying written materials and shall be free of defects in materials and workmanship for the warranty period, as set out in the chart below. The product warranty extends to the product only.

- Warranty Period

The product's 24 months manufacturing warranty becomes effective from the date of purchase by the first consumer purchaser of the product and expires at the end of the warranty period.

- Termination

However, the product warranty will be terminated prematurely in the following cases despite the warranty period.

In the event, the product has been sold or transferred to a third party.
In the event, the manufacturer's name, serial number, product label, or other markings have been modified or removed.
In the event, an unauthorized person has tried to disassemble, repair, or modify the product.

Warranty Exclusions

- Reasons for Limited Liabilities

If you do not return the product after purchasing it, you relinquish all rights to liabilities, loss, claims, and claims for reimbursement of expenses (including attorney's fees). Therefore, Sena will not be liable for physical injury, death, or any loss or damage of transportation means, possessions, or assets that belong to you or third parties that may have occurred while you use the product. Further, Sena will not be liable for any substantial damage not related to the product’s condition, environment, or malfunction. All risks associated with the product depend entirely on the user, not the initial purchaser or a third party. The use of the product may violate local or national laws. In addition, be aware that the correct and safe use of the product is entirely your responsibility.

- Limitation of Liability

TO THE FULL EXTENT ALLOWED BY LAW, SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED ON CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SENA OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SENA’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. IN ANY CASE, THE TOTAL COMPENSATION LIABILITIES OF SENA OR ITS SALES AGENTS SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT BY THE PURCHASER.

- Liabilities Disclaimer

Sena will not be liable for damages to the product due to the following events.

In the event that the product is misused or used for purposes other than its intended purposes
In the event that the product is damaged due to the incompliance of the product manual.
In the event that the product has undergone any other accident.
In the event that the user has used any parts or software that the manufacturer does not provide.
In the event that the product has been disassembled, repaired, or modified by an unauthorized person.
In the event that the product is damaged by a third party.
In the event that the product is damaged due to Acts of God(including fire, flood, earthquake, storm, hurricane, or other natural disasters).

Warranty Service

Sena provides the product warranty service ONLY through the sales channels where the purchase was made. Please contact the store where you made the purchase, and do NOT return the product directly to Sena until Sena asks you to do so.

Please proceed with the warranty service procedures as instructed by the store of purchase.

Sena will provide free of-charge repair or replacement device for the defective product if Sena can find a defect and confirm such defect is under the product warranty and during the warranty period.

- For any Warranty claim, a valid Proof of Purchase is required. A valid proof of purchase is a document that proves an individual has purchased a Sena product from a Sena retailer or dealer. It is required for warranty claims or to confirm original ownership.
- Some examples of a non-valid Proof of Purchase are:
  - A dated sales receipt from a Sena retailer or dealer. The receipt must show the product description and price.
  - A dated official email from a Sena online retailer or dealer confirming the purchase and shipment of product. The confirmation email must show the product description and price.
  - Receipts from non-authorized Sena dealers.
  - An order number from the Sena store website.
- Some examples of a non-valid Proof of Purchase are:
  - The UPC code from the box.
  - An image of the box in hand.
  - Receipts from non-authorized Sena dealers.
  - Receipt from any online auction sites, wholesale clearance stores, or liquidation stores.
*Sena reserves the right to take any action to protect itself against all forms of suspicious or fraudulent claims, including, without limitation, requiring further verification of identity and details of warranty claims.
- If you purchased directly from the Sena store website it may still be possible for us to locate your purchase record using the email address or phone number that was used to place the order. This information would allow us to verify the details of your purchase and proceed with the necessary steps for your warranty claim.
- If you purchased from a Sena retailer or dealer, contact the retailer or dealer and request a copy of your purchase receipt.
- If the product was a gift, we suggest you ask the gifter to provide a purchasing receipt.
- Sena must verify with certainty that the product falls within the applicable warranty period and that the product was purchased from an authorized Sena dealer.
- The serial number helps us validate your warranty claim. It allows us to confirm the specific part number of your product and its manufacturing date. This information ensures that we can provide you with the appropriate service and support for your product.
- Sena requests the item(s) to be sent back for internal testing of the defective claim and for the purpose of improving our products. Once the returned product is received and verified, a repair service or replacement order will be processed. This helps us maintain the highest quality standards for our products and provide better service to our customers.
- Unfortunately, Sena does not offer advance ship replacements.
- If your replacement product is not working, it is still covered by warranty for the remainder of the original product's warranty period or for thirty (30) calendar days upon receiving, whichever is longer. This ensures that you receive a functional product and are protected against any issues that may arise shortly after receiving the replacement.
- Sena is not responsible for product returns without a generated RMA number. An RMA number ensures that your product is delivered to the correct Sena department and is properly processed for replacement or a refund. Please do not return product(s) to Sena without an RMA number.
- Sena exclusively extends repair or replacement services to Sena devices within the manufacturing warranty period. For devices outside the warranty, repair services may not be available. However, customers can explore third-party repair options or consider upgrading to a newer model. Our customer support team is here to help with any questions.

Disclaimer : This information is subject to change. Please refer to the official Sena website for the latest warranty details.

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